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BackeQ delivers a seamless chatbot integration for a leading automotive seating manufacturerAutomating PLM tasks via chatbot with No/Low-code integration
Share the story
HIGHLIGHTS
200+
Quick chatbot integration deployed
13
Code-less last-mile connectivity
6
Rapid solution deployment within 3 months
A leading automotive seating manufacturer faced high volumes of repetitive support tickets for routine PLM tasks, leading to inefficiencies and delays. To improve user experience and reduce dependency on manual support, the manufacturer implemented a chatbot-driven solution. Using the eQube®-DaaS Platform, they seamlessly integrated a Microsoft Teams chatbot with Teamcenter, enabling automated task execution, report access, and real-time responses through a scalable, code-less architecture.
HOW WE HELPED
High Volume of Support Tickets
Frequent L1/L2 tickets for routine PLM tasks created inefficiencies and slowed operations.
Reduce Manual Interventions
Needed to automate simple utilities like account enablement and project updates.
Minimize PLM Customizations
Required a solution to avoid unnecessary customizations within Teamcenter.
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