eQ delivers a seamless chatbot integration for Adient

HIGHLIGHTS

200+

Quick chatbot integration deployed

Code-less last-mile connectivity

Rapid solution deployment within 3 months

Adient faced high volumes of repetitive support tickets for routine PLM tasks, leading to inefficiencies and delays. To improve user experience and reduce dependency on manual support, Adient implemented a chatbot-driven solution. Using the eQube^®-DaaS Platform, they seamlessly integrated a Microsoft Teams chatbot with Teamcenter, enabling automated task execution, report access, and real-time responses through a scalable, code-less architecture.

HOW WE HELPED

High Volume of Support Tickets

Frequent L1/L2 tickets for routine PLM tasks created inefficiencies and slowed operations.

Reduce Manual Interventions

Needed to automate simple utilities like account enablement and project updates.

Minimize PLM Customizations

Required a solution to avoid unnecessary customizations within Teamcenter.

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