eQ delivers a seamless chatbot integration for Adient
Highlights
Quick chatbot integration deployed
Code-less last-mile connectivity
Rapid solution deployment
Business Opportunities
- Too many tickets submitted for rudimentary issues
- Adient wanted to replace all level1 / level2 ticket services with the help of Chatbot
- Aim is to reduce customizations on Teamcenter for simple utilities like “enabling accounts”, “changing project members”, etc.
Features
- eQube® process initiated by chat-bot
- eQube®-BI report definition, filters were exposed as APIs for MI to use
- Executing eQube®-BI reports on behalf of the user via eQube®-MI
eQube® Benefits
- Seamless integration of MS Team based chat-bot with Teamcenter services
- Executing eQube®-BI reports via NLP commands on chat-bot
- Code-less last-mile connectivity to systems using COTS eQube® connectors
- Rapid eQube® solution deployment (within 3 months) without disrupting business or deploying any component on end-systems
eQube® Products used
- eQube®-BI and eQube®-MI
- eQube® Connectors used: Teamcenter
- API driven integration approach
